mphones.com.ng
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Overview

At mphones.com.ng, customer satisfaction matters to us. Our refund and returns policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, unfortunately, we cannot offer you a full refund or exchange.

Eligibility for Returns

To qualify for a return, the item must meet the following conditions:

  • The item must be unused
  • The item must be in the same condition as received
  • The item must be returned in its original packaging
  • A receipt or proof of purchase is required

Please do not send your purchase directly back to the manufacturer.

Non-Returnable Items

Certain items are not eligible for return, including but not limited to:

  • Perishable goods (such as food, flowers, newspapers, or magazines)
  • Intimate or sanitary products
  • Hazardous materials
  • Flammable liquids or gases

Additional non-returnable items include:

  • Gift cards
  • Downloadable software products
  • Some health and personal care items

Partial Refunds

In some situations, only partial refunds may be granted, such as:

  • Books with clear signs of use
  • CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records that have been opened
  • Items not in original condition, damaged, or missing parts not caused by our error
  • Items returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will notify you by email to confirm receipt of the returned item. You will also be informed whether your refund is approved or rejected.

If approved, your refund will be processed and applied automatically to your original payment method within a specified number of days.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again
  2. Contact your credit card company, as processing time may vary
  3. Contact your bank for further clarification

If you have completed all these steps and still have not received your refund, please contact us at info@mphones.com.ng.

Sale Items

Only items purchased at regular price are eligible for refunds. Sale items are non-refundable.

Exchanges

We only replace items if they are defective or damaged.
If you need an exchange for the same item, please contact us at info@mphones.com.ng and send the item to:

1 Dede Plaza, Port Harcourt, Rivers State

Gifts

If the item was marked as a gift at checkout and shipped directly to you, you will receive a gift credit for the value of the return. Once the returned item is received, a gift certificate will be issued.

If the item was not marked as a gift, or the gift giver had the order shipped to themselves, the refund will be sent to the original purchaser.

Shipping Returns

To return your product, please mail it to:

1 Dede Plaza, Port Harcourt, Rivers State

  • You are responsible for all return shipping costs
  • Shipping fees are non-refundable
  • If a refund is issued, the return shipping cost will be deducted from your refund

Delivery times for exchanged items may vary depending on your location.

For higher-value items, we recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee receipt of returned items.